Koachez Privacy Policy

Last Updated: October 25, 2018

At Koachez, we want to connect people through coaching, consulting, teaching and learning and bring communities together. In this privacy policy, we tell you what information we receive from Koachez Learners and Koaches, and how we use it to connect Learners with Koaches and continue to improve our services. Below, we explain how you can share with other Learners and Koaches in the Koachez community as part of our mission to bring people together.

Scope of this Privacy Policy

Sports Analytics LLC. (“Koachez,” “we,” “our,” and/or “us”) values the privacy of individuals who use our application, websites, and related services (collectively, the “Koachez Platform ”). This privacy policy (the “Privacy Policy”) explains how we collect, use, and share information from Koachez users (“Users”), comprised of both Learners (“Learners”) and Koaches (including Koach applicants) (“Koaches”). Beyond the Privacy Policy, your use of Koachez is also subject to our Terms of Service.

Information We Collect

A. Information You Provide to Us

Registration Information. When you sign up for a Koachez account, you give us your name, email address, and phone number. If you decide to sign up for Koachez using your Facebook account, we will also get basic information from your Facebook profile like your name, gender, profile photo, and Facebook friends.

User Profile Information. When you join the Koachez community, you can create a Koachez Profile to share facts about yourself, and discover mutual friends and interests. Your name (and Profile photos) is always part of your Profile. Read more below about how you can control who sees your Profile.

Payment Method. When you add a credit card or payment method to your Koachez account, a third party that handles payments for us will receive your card information. To keep your financial data secure, we do not store full credit card information on our servers.

Communications. If you contact us directly, we may receive additional information about you. For example, when you contact our Customer Support Team, we may receive your name, email address, phone number, the contents of a message or attachments that you may send to us, and other information you choose to provide.

Koach Application Information. If you decide to become a Koach, no other additional information will be collected from you as part of the application. However, you will be required to complete a Koach’s profile for Learners to see and evaluate your competence as a Koach.

Payment Information. Information about Koaches’ bank routing numbers, tax information, and any other payment information that Koaches may be asked to provide to the third party handling payment – will not be kept by Koachez. Koachez will have no access to any such information.

B. Information We Collect When You Use the Koachez Platform

Device Information. Koachez receives information from Users’ devices, including IP address, web browser type, mobile operating system version, phone carrier and manufacturer, application installations, device identifiers, mobile advertising identifiers, push notification tokens, and, if you register with your Facebook account, your Facebook identifier.

Usage Information. To help us understand how you use the Koachez Platform and to help us improve it, we automatically receive information about your interactions with the Koachez Platform, like the pages or other content you view, your actions within the Koachez app, and the dates and times of your visits.

User Feedback. At Koachez, we want to make sure Users are always enjoying the Services. Learners may rate and review Koaches at the end of a Service. We receive information about ratings and reviews and, as we explain below, give Learners information about Koaches’ ratings.

Address Book Contacts. If you permit Koachez to access the address book on your device through the permission system used by your mobile platform, we may access and store names and contact information from your address book to facilitate invitations and social interactions that you initiate through our Platform and for other purposes described in this privacy policy or at the time of consent or collection.

Information from Cookies and Similar Technologies. We collect information through the use of “cookies”, tracking pixels, and similar technologies to understand how you navigate through the Koachez Platform and interact with Koachez advertisements, to learn what content is popular, and to save your preferences. Cookies are small text files that web servers place on your device; they are designed to store basic information and to help websites and apps recognize your browser. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be accessed every time you use the Koachez Platform. You should consult your web browser(s) to modify your cookie settings. Please note that if you delete or choose not to accept cookies from us, you may be missing out on certain features of the Koachez Platform.

C. Information We Collect from Third Parties

Third Party Services. If you choose to register for Koachez or otherwise link your Koachez account with a third party’s service (such as Facebook), we may receive the same type of information we collect from you (described above) directly from those services.

Third Party Partners. We may receive additional information about you, such as demographic data, payment information, or fraud detection information, from third party partners and combine it with other information that we have about you.

Background Information on Koaches. Koachez reserves the right to work with third party partners to perform criminal background checks on Koaches if we find it necessary, and we receive information from them such as publicly available information about a Koach’s criminal history.

How We Use the Information We Collect

We use the information we collect from all Users to:

Additionally, we use the information we collect from Koaches for the following purposes related to using the Koachez Platform:


How We Share the Information We Collect

A. Sharing Between Users

Sharing between Learners and Koaches. Learners and Koaches that have been matched for Services are able to see basic information about each other, such as names, photo, ratings, and any information they have added to their Profiles. Learners’ ratings of Koaches are shared with Koaches. We de-identify the ratings and feedback, but we can’t rule out that a Koach may be able to identify the Learner that provided the rating or feedback.

B. Sharing Between Koachez and Third Parties

API and Integration Partners. If you connect to the Koachez Platform through an integration with a third party service, we may share information about your use of the Koachez Platform with that third party. We may share your information with our third party partners in order to receive additional information about you. We may also share your information with third party partners to create offers that may be of interest to you.

Third Party Services. The Koachez Platform may allow you to connect with other websites, products, or services that we don’t have control over. We can’t speak to the privacy practices of these third parties, and we encourage you to read their privacy policies before deciding whether to use their services.

Service Providers. We work with third party service providers to perform services on our behalf, and we may share your information with such service providers to help us provide the Koachez Platform, including all of the things described in Section 3 above.

Other Sharing. We may share your information with third parties in the following cases:

Your Choices

Email Subscriptions. You can always unsubscribe from our commercial or promotional emails but we will still send you transactional and relational emails about your account use of the Koachez Platform.

Text Messages. You can opt out of receiving commercial or promotional text messages by replying to the text the word END from the mobile device receiving the messages. You may also opt out of receiving all texts from Koachez (including transactional or relational messages) by replying to the text the word STOPALL from the mobile device receiving the messages, however, opting out of receiving all texts may impact your use of the Koachez Platform. Koaches can also opt out of Koach-specific messages by replying STOP in response to a Koach SMS. To re-enable texts you can text START in response to an unsubscribe confirmation SMS.

Push Notifications. You can opt out of receiving push notifications through your device settings. Please note that opting out of receiving push notifications may impact your use of the Koachez Platform (such as receiving a notification that your Koach has provided Services to you).

Profile Information. While your name will always be shared with Koaches and fellow Koachez you can delete any additional information that you added to your Profile at any time if you don’t want Koaches to see it. Learners will always be able to see Koaches’ names, rating, profile photos and profile videos.

Editing and Accessing Your Information. You can review and edit certain account information by logging in to your account settings and profile (Koaches may edit additional information through the Koach profile). If would like to terminate your Koachez account, please contact us with your request. If you choose to terminate your account, we will deactivate it for you but may retain information from your account for a certain period of time and disclose it in a manner consistent with our practices under this Privacy Policy for accounts that are not closed. We also may retain information from your account to collect any fees owed, resolve disputes, troubleshoot problems, analyze usage of the Koachez Platform, assist with any investigations, prevent fraud, enforce our Terms of Service, or take other actions as required or permitted by law.


Data Security. We are committed to protecting the data of the Koachez community. Even though we take reasonable precautions to protect your data, no security measures can be 100% secure, and we cannot guarantee the security of your data.

Children’s Privacy. Using Koachez under the age of 13 is not permitted. We don’t knowingly collect personal information from children under 13. If we find out that a child under 13 has given us personal information, we will take steps to delete that information. If you believe that a child under the age of 13 has given us personal information, please contact us.

Changes to Our Privacy Policy. We may make changes to this Privacy Policy from time to time. If we make any material changes, we will let you know through the Koachez Platform, by email, or other communication. We encourage you to read this Privacy Policy periodically to stay up-to-date about our privacy practices. As long as you use the Koachez Platform, you are agreeing to this Privacy Policy and any updates we make to it.

Contact Information. Feel free to contact us at any time with any questions or comments about this Privacy Policy, your personal information, our use and sharing practices, or your consent choices.