Last Updated: October 25, 2018
Information We Collect
A. Information You Provide to Us
Registration Information. When you sign up for a Koachez account, you give us your name, email address, and phone number. If you decide to sign up for Koachez using your Facebook account, we will also get basic information from your Facebook profile like your name, gender, profile photo, and Facebook friends.
User Profile Information. When you join the Koachez community, you can create a Koachez Profile to share facts about yourself, and discover mutual friends and interests. Your name (and Profile photos) is always part of your Profile. Read more below about how you can control who sees your Profile.
Payment Method. When you add a credit card or payment method to your Koachez account, a third party that handles payments for us will receive your card information. To keep your financial data secure, we do not store full credit card information on our servers.
Communications. If you contact us directly, we may receive additional information about you. For example, when you contact our Customer Support Team, we may receive your name, email address, phone number, the contents of a message or attachments that you may send to us, and other information you choose to provide.
Koach Application Information. If you decide to become a Koach, no other additional information will be collected from you as part of the application. However, you will be required to complete a Koach’s profile for Learners to see and evaluate your competence as a Koach.
Payment Information. Information about Koaches’ bank routing numbers, tax information, and any other payment information that Koaches may be asked to provide to the third party handling payment – will not be kept by Koachez. Koachez will have no access to any such information.
B. Information We Collect When You Use the Koachez Platform
Device Information. Koachez receives information from Users’ devices, including IP address, web browser type, mobile operating system version, phone carrier and manufacturer, application installations, device identifiers, mobile advertising identifiers, push notification tokens, and, if you register with your Facebook account, your Facebook identifier.
Usage Information. To help us understand how you use the Koachez Platform and to help us improve it, we automatically receive information about your interactions with the Koachez Platform, like the pages or other content you view, your actions within the Koachez app, and the dates and times of your visits.
User Feedback. At Koachez, we want to make sure Users are always enjoying the Services. Learners may rate and review Koaches at the end of a Service. We receive information about ratings and reviews and, as we explain below, give Learners information about Koaches’ ratings.
Information from Cookies and Similar Technologies. We collect information through the use of “cookies”, tracking pixels, and similar technologies to understand how you navigate through the Koachez Platform and interact with Koachez advertisements, to learn what content is popular, and to save your preferences. Cookies are small text files that web servers place on your device; they are designed to store basic information and to help websites and apps recognize your browser. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be accessed every time you use the Koachez Platform. You should consult your web browser(s) to modify your cookie settings. Please note that if you delete or choose not to accept cookies from us, you may be missing out on certain features of the Koachez Platform.
C. Information We Collect from Third Parties
Third Party Services. If you choose to register for Koachez or otherwise link your Koachez account with a third party’s service (such as Facebook), we may receive the same type of information we collect from you (described above) directly from those services.
Third Party Partners. We may receive additional information about you, such as demographic data, payment information, or fraud detection information, from third party partners and combine it with other information that we have about you.
Background Information on Koaches. Koachez reserves the right to work with third party partners to perform criminal background checks on Koaches if we find it necessary, and we receive information from them such as publicly available information about a Koach’s criminal history.
How We Use the Information We Collect
We use the information we collect from all Users to:
Connect Learners with Koaches;
Provide, improve, expand, and promote the Koachez Platform;
Analyze how the Koachez community uses the Koachez Platform;
Communicate with you, either directly or through one of our partners, including for marketing and promotional purposes;
Personalize the Koachez experience for you and your friends and contacts;
Send you text messages and push notifications;
Facilitate transactions and payments;
Provide you with customer support;
Find and prevent fraud; and
Respond to trust and safety issues that may arise, including but not limited to disputes between Learners and Koaches, and requests from government authorities.
Additionally, we use the information we collect from Koaches for the following purposes related to using the Koachez Platform:
Sending emails and text messages to Koaches in case we notice Services were not rendered to Learner’s satisfaction
Determining a Koach’s eligibility to become a Koach
Notifying Koaches about pricing and service updates; and
How We Share the Information We Collect
A. Sharing Between Users
Sharing between Learners and Koaches. Learners and Koaches that have been matched for Services are able to see basic information about each other, such as names, photo, ratings, and any information they have added to their Profiles. Learners’ ratings of Koaches are shared with Koaches. We de-identify the ratings and feedback, but we can’t rule out that a Koach may be able to identify the Learner that provided the rating or feedback.
B. Sharing Between Koachez and Third Parties
API and Integration Partners. If you connect to the Koachez Platform through an integration with a third party service, we may share information about your use of the Koachez Platform with that third party. We may share your information with our third party partners in order to receive additional information about you. We may also share your information with third party partners to create offers that may be of interest to you.
Third Party Services. The Koachez Platform may allow you to connect with other websites, products, or services that we don’t have control over. We can’t speak to the privacy practices of these third parties, and we encourage you to read their privacy policies before deciding whether to use their services.
Service Providers. We work with third party service providers to perform services on our behalf, and we may share your information with such service providers to help us provide the Koachez Platform, including all of the things described in Section 3 above.
Other Sharing. We may share your information with third parties in the following cases:
If a government authority requests information and we think disclosure is required or appropriate in order to comply with laws, regulations, or a legal process;
With law enforcement officials, government authorities, or third parties if we think doing so is necessary to protect the rights, property, or safety of the Koachez community, Koachez, or the public;
To comply with a legal requirement or process, including but not limited to, civil and criminal subpoenas, court orders or other compulsory disclosures.
If you signed up for a promotion with another User’s referral or promotion code, with your referrer to let them know about your redemption of or qualification for the promotion;
With our insurance partners to help determine and provide relevant coverage in the event of an incident;
To provide information about the use of the Koachez Platform to potential business partners in aggregated or de-identified form that can’t reasonably be used to identify you; and
Whenever you consent to the sharing.
Email Subscriptions. You can always unsubscribe from our commercial or promotional emails but we will still send you transactional and relational emails about your account use of the Koachez Platform.
Text Messages. You can opt out of receiving commercial or promotional text messages by replying to the text the word END from the mobile device receiving the messages. You may also opt out of receiving all texts from Koachez (including transactional or relational messages) by replying to the text the word STOPALL from the mobile device receiving the messages, however, opting out of receiving all texts may impact your use of the Koachez Platform. Koaches can also opt out of Koach-specific messages by replying STOP in response to a Koach SMS. To re-enable texts you can text START in response to an unsubscribe confirmation SMS.
Push Notifications. You can opt out of receiving push notifications through your device settings. Please note that opting out of receiving push notifications may impact your use of the Koachez Platform (such as receiving a notification that your Koach has provided Services to you).
Profile Information. While your name will always be shared with Koaches and fellow Koachez you can delete any additional information that you added to your Profile at any time if you don’t want Koaches to see it. Learners will always be able to see Koaches’ names, rating, profile photos and profile videos.
Data Security. We are committed to protecting the data of the Koachez community. Even though we take reasonable precautions to protect your data, no security measures can be 100% secure, and we cannot guarantee the security of your data.
Children’s Privacy. Using Koachez under the age of 13 is not permitted. We don’t knowingly collect personal information from children under 13. If we find out that a child under 13 has given us personal information, we will take steps to delete that information. If you believe that a child under the age of 13 has given us personal information, please contact us.